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90-Day Guarantee & Seller Indemnification

Every auction purchase includes our 90-day guarantee — if the equipment doesn't match the inspection report, we make it right.

90 days
Coverage period
Every auction
Included with
10%
Seller holdback
Day 90
Holdback release

How it works

For the Buyer
  • •Every auction purchase automatically includes a 90-day guarantee at no extra cost.
  • •If the equipment materially differs from the inspection report, you're covered.
  • •Claims are adjudicated by an independent panel; valid claims are remedied from the seller's 10% escrow holdback.
  • •The guarantee covers mechanical and structural discrepancies, not normal wear and tear.
For the Seller
  • •10% of the hammer price is held in escrow for 90 days after the sale closes.
  • •This holdback protects buyers and is only used to remedy valid, adjudicated claims.
  • •After 90 clean days, the full holdback is released to the seller with no deductions.
  • •Sellers with a clean claims history earn a 'Verified Dealer' badge and reduced holdback rates.

The process

1
Purchase
Buyer wins the auction. 10% of the hammer price is automatically placed in escrow from the seller's proceeds.
2
90-day window
Buyer has 90 days to inspect and operate the equipment. Any material discrepancy from the inspection report can be raised as a claim.
3
Claim review
Claims are reviewed by an independent adjudication panel. Both parties submit evidence.
4
Resolution
Valid claims are remedied from the escrow holdback. Invalid or no claims → holdback released to seller on day 90.
Underwritten Protection
The 90-day guarantee is backed by Equipment Balkans and underwritten at Lloyd's of London. Every claim is handled by an independent adjudication panel — we never self-adjudicate.

Frequently asked questions

What does the guarantee cover?
Material discrepancies between the equipment's actual condition and the inspection report — mechanical failures, structural issues, or misrepresented specifications.
What's NOT covered?
Normal wear and tear, consumables (tires, filters, fluids), operator error, or issues disclosed in the inspection report.
How are claims resolved?
An independent panel reviews evidence from both parties. Most claims are resolved within 14 days.
When does the seller get their holdback?
After 90 clean days with no valid claims, the full 10% holdback is released to the seller.

Related services

Independent InspectionExtended Warranty
Learn About Buyer Protection